Recovery
Lost security key
A security key can't be used without its PIN or your fingerprint, so a lost key is not an emergency on its own — but it should still be removed from your account quickly.
- Report it Tell your IT support team. If you use the key for administrator accounts, do this straight away.
- Sign in another way Use your spare key, or another method you've registered. If you don't have one, your IT team can issue a Temporary Access Pass.
- Remove the lost key In Security info, find the lost key (listed as a passkey or security key, with the name you gave it) and select Delete.
- Register the replacement Add your new key from Security info.
Keep a spare
Register two security keys and keep the spare somewhere safe. If you lose one, you sign in with the other and
nothing stops.