Recovery
New phone, lost device or locked out?
Choose what's happened and we'll walk you through it.
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I'm getting a new phone
Move Microsoft Authenticator and set up your passkey on the new phone — before you wipe the old one.
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I've lost my phone
Lost, stolen or broken. What to do straight away, and how to get set up again.
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I've lost my security key
Report it, sign in another way, and register a replacement.
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I can't sign in at all
Other ways to sign in, and how your IT team can get you back in safely.
Lost or stolen? Tell your IT team now
If a device you use to sign in is lost or stolen, report it straight away — even if you think it's locked. Your
IT team can sign you out everywhere and stop the device being used to sign in as you.